This privacy statement explains how we collect and use personal information about you.
Further information can be found in the headings which follow and can be accessed through these links:
- Types of personal information we collect
- How we use your information
- Where we collect your information from
- Who we share your information with
- If you choose not to give us your information
- How we use your information to make automated decisions
- How long we keep your information for
- Where we hold your data internationally
- Using our website
- Your rights
- Changes to our privacy statement
- Contact information and further advice
Types of personal information we collect
We may collect, use and store different types of personal information about you, which we have grouped together as follows.
How we use your personal information
The table below explains how we use your personal information and the reasons that we rely on in doing so. Where these reasons include legitimate interests, we explain what these legitimate interests are.
Where we collect your personal information from
We may collect personal information about you (or your business) from the following sources:
- Directly from you, including where you talk to us over the phone and email us
- Indirectly from you, including through your use of our products and services (e.g. payment and transaction data)
- Social networking sites, such as Facebook and Twitter, when you interact with us
- Publicly available resources, such as Companies House, the media or online
- Market researchers
- Analytics providers, such as Google Analytics
- Recruitment agencies, background check providers and credit reference agencies
- Former employers or other referees
- CCTV footage
Who we share your information with
We may share your personal information with the following third parties:
- Other companies and service providers who we use to help us carry out our functions, such as PayPal
- Our staff, consultants and contractors
- Law enforcement agencies
- Relevant regulators, including the Information Commissioner’s Office in the event of a personal data breach
- Our insurers
- Recruitment agencies (when providing feedback on candidates)
- Benefits providers
- Journalists and other members of the media
- Potential or actual purchasers of any part of our business or assets, or other third parties in the context of a possible transfer, merger or restructuring of our business
Beyond this, we will only share your personal information with another organisation where you have given us your explicit consent to do so, unless we are obliged to do so by law.
If you choose not to give your personal information
Where we need to collect your personal information in order to meet our legal obligations or under the terms of a contract we have with you and you fail to provide that data when requested, it may delay or prevent us from being able to perform the contract we have entered into with you and/or comply with our own legal obligations as a business. As such, we may not be able to provide products or services to you.
How we use your information to make automated decisions
You will not be subject to decisions that will significantly impact on you based solely on automated decision-making.
How long we keep your personal information
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general terms, we will retain personal information about you for the duration of our relationship with you and afterwards for any period required by applicable law or regulatory requirements. In the absence of such laws or regulatory requirements then we will generally retain personal information until the time period in which legal claims can arise has expired.
If you wish to know how long we may hold your particular personal information then please e-mail email@example.com
Where we hold your personal information internationally
We do not transfer your personal information outside the European Economic Area (EEA).
When someone visits www.hills-motors.co.uk we use a third-party service, Google Analytics, to collect standard Internet log information and details of visitor behaviour patterns.
This is done to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Where we do want, or need, in order to provide you with the best possible service, to collect personally identifiable information through our website, we will be open and honest about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Where visits come as the result of using a search engine, such as Google, search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either Hills Salvage & Recycling Limited or any third party.
Cookies are files sent by web servers to web browsers and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers.
There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
- Make login faster to our website by remembering your login details
- Make the page load quicker by sharing the workload across computers
- Ensure our website pages are optimised for your browser or device by giving us technical information about the device or browser you are using
For more information about cookies and for instructions on how to delete them please consult the help menu on your Internet browser. Please note that if you delete cookies your ability to use part of or the entire website may be impaired or restricted.
SECURITY & PERFORMANCE
We use a third-party service to help maintain the security and performance of the Hills Salvage & Recycling Ltd website. To deliver this service, it processes the IP addresses of visitors to the website.
Should you choose to contact us using a contact form on our website or an email link, the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). We use a third-party service which encrypts the email content using SHA-2, 256-bit cryptography before being sent across the Internet. The email content is then decrypted by our local computers and devices.
If you send us a private or direct message via social media the message will be stored within our password protected account. It will not be shared with any other organisations.
EMAILS AND LIVE CHAT
We use a third-party provider to encrypt and protect our email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
We use a third-party provider, Mail Chimp to deliver our email marketing. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-marketing activity. For more information, please see Mail Chimps privacy notice.
Hills Salvage & Recycling Ltd uses CCTV internally and externally on site as a security measure. Appropriate signage is displayed to inform individuals that CCTV is in operation. CCTV footage is stored securely on site and 6 weeks of recordings are held and the rest are erased.
USE OF INFORMATION
When referring to “personal information”, we mean information we collect from you, from which you may be personally identified. Typically, this may include your name, email, telephone number, address and product specific data such as car registration number, item serial number and other necessary specific identifiers. All personal information you submit to us will be held in accordance with our responsibilities under the General Data Protection Regulations (GDPR) 2018.
Any personal information you register with us will only be used to help us deliver content to you and to improve the website.
We collect personal information from you in a number of situations. For example, if you purchase products from our website we ask for your name, address, phone number, email address and credit/debit card details.
We use your personal information:
- To process orders for products or services which you may place with us;
- To contact you about any products or services which you are receiving from us; and
- To provide you with access to areas of the website and to assist in the smooth operation and running of the website.
We may occasionally use your personal information to contact you with information about our products and services which we think you may be interested in. We will always ask you whether you want us to use your personal information for this purpose when we collect that information from you. At any stage subsequently, you can inform us that you do not wish to receive information from us by clicking the unsubscribe link in an email or sending an email to: IT@hills-motors.co.uk
We recommend that you should regularly review the personal information you have to ensure that is correct and up to date.
We may employ external carrier companies such as TNT and DPD to deliver your order (the “Carrier”). Only your name, address and contact number will be delivered to the Carrier in order to deliver your goods.
ACCESS TO PERSONAL INFORMATION
Hills Salvage & recycling Ltd will be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’. If we do hold information about you, we will:
- Give you a description of it,
- Tell you why we are holding it,
- Tell you who it could be disclosed to, and
- Let you have a copy of the information in an intelligible form.
To make a request to Hills Salvage & Recycling Ltd for any personal information we may hold, you need to put the request in writing addressing it to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting us via the address below.
LINKS TO OTHER WEBSITES
CHANGES TO THIS PRIVACY NOTICE
We keep our privacy notice under regular review. This privacy notice was last updated on 24 May 2018.
HOW TO CONTACT US
Hills Salvage & Recycling Ltd
We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office:
By phone: 0303 123 1113
By post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF
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Please fill in the form below for any customer service enquiries
St Mary's Industrial Estate, Dumfries, DG1 1NA
01387 264 813